Ability to understand and manage one’s own emotions, expressions, and actions appropriate to the situation. Remains calm under pressure. Sets and achieves personal goals including continuous improvement and life-long learning. Resilient: maintains a “Can-Do” attitude that sustains initiatives to success even when faced with opposition, setbacks, and failures.

• Trustworthy
• Emotional Control
• Tenacity
• Resiliency
• Work habits
• Time management
• Attention to detail
• Judgment
• Continuous learning
• Financial management

Competency in the profession and job including knowledge of fundamentals, principles, processes, systems, and equipment including capabilities and limitations, proper operations and maintenance procedures.

• Basic skills
• Computer skills
• Technical Professional Skills
• Industry knowledge and trends
• Integration and application of knowledge to affect change

Works collaboratively with others. Secure in own abilities and values the contributions of others. Supports others and respects the boundaries of other's authority and accountability. Concerned with both getting the task done and getting others involved and motivated. During conflict, focuses on progress and alignment not simply on being right or proving the other wrong.

• Communications
• Giving and receiving feedback
• Emotional intelligence
• Interpersonal styles and temperaments
• Team skills
• Conflict resolution

Ability to plan for and establish a course of action to meet specific goals, make proper assignments of personnel and make appropriate use of time and resources (for self and employees). Develops appropriate challenging schedules with measurable milestones. Patient and trusting enough not to micromanage.

• Effective meetings
• Planning
• Structuring of roles and responsibilities
• Goal setting
• Delegation
• Business acumen
• Development of systems and metrics
• Performance management
• Establishing logical consequences
• Organizational intelligence
• Process improvement
• Legal considerations

Ability to establish and communicate a vision that inspires combined with the ability, fortitude, and courage to guide individuals and groups to consistently achieve goals / and expectations.

• Principles of leadership
• Crafting a vision
• Leading individuals and groups
• Inspiring others
• Building commitment
• Developing, coaching, and empowering
• Climate creation
• Courage and integrity to model and enforce standards
• Change management