Focusing: Occurs when the team aligns around the mission and systems and procedures are developed and there is goal and role clarification.

Goals: As the team lead, you have three goals to focus the team well:

1. Develop systems through an inclusive process
2. Define team member rolls and responsibilities
3. Listen to feedback and collaborate to solve problems

Success Indicators:

• Growing optimism and commitment
• Understanding and acceptance of individual roles and responsibilities
• Healthy resolution of conflict

Committing: Occurs as team members gain confidence in the systems and processes.  Goal and role clarity increases engagement and shared commitment to team success.

Goals: As the team lead, you have three goals to gain team member commitment:

1. Ensure team members are trained in their new rolls and responsibilities
2. Ensure adequate opportunity for practice
3. Provide timely and specific feedback

Success Indicators:

• Growing skills
• Clear integrated goals
• Culture of inclusion and community

Competence Builds Confidence Increasing Commitment!

Sustained Performance: Occurs when the organization is cohesive, skilled, and consistently achieves its goals delivering on customer and stakeholder expectations.

Goals: As the team lead, you have three goals to sustain team performance:

1. Validate customer and stakeholder satisfaction
2. Standardize and document processes and procedures
3. Provide balanced rewards and opportunities for team members

Success Indicators:

• High productivity
• Shared focus on team achievement
• Culture of excellence
• Satisfaction and pride of being part of the team

Renewal: A continuous culture of excellence, individual team members may change, but the organization consistently improves year-over-year.

Goals: As the team lead, you have four goals to maintain an agile renewable team climate:

1. Celebrate team and individual successes
2. Create opportunities for individuals to advance in their careers opening opportunities for new team members
3. Foster continuous learning and continuous improvement
4. Engage in proactive succession planning

Success Indicators:

• High productivity
• Celebration and good will
• Low turnover
• Ease of recruiting top talent
• Continuous improvement